If you have any questions regarding anything on our website then please don’t hesitate to contact us. You can do this by telephone or via email. We are always happy to help, whether you actually want to buy from us or not, and value all feedback.
We have a written complaints policy and procedures. We aim to acknowledge all formal written complaints within two working days of receiving them and to respond to all formal written complaints within five working days of receiving them.
To lodge a formal complaint, please send an email to [email protected].
Privacy
Medical data and your order history is completely confidential and will only be viewable by our pharmacy staff. We will never disclose this data unless legally obliged to by law. Pharmica has a legal obligation to comply with UK Data Protection legislation. Our Terms and Conditions and Privacy Policy specify how we use confidential patient data.
Return Policy
For reasons of safety, we cannot allow medicines to be returned once they have left the pharmacy. The pharmacy is not able to use returned medicines, so we are not able to process any refund on medication. If you have unwanted medicine, please contact our pharmacy team and we can arrange for you to safely send the medication back to us for disposal.
For orders that are to be delivered by post, you can cancel an order for medicines up until the point when your medicine is dispatched. This can be done by sending an email to [email protected]